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Return Policy

This Return Policy explains how you may return TensoraWell products purchased through Shelroxxdhun and how refunds are processed. It supplements our Terms of Use and Privacy Policy.

1. Who this applies to

This policy applies to consumers who purchase TensoraWell for personal use through our online channels, subject to local mandatory consumer rights that may provide additional protections.

2. Withdrawal period

Where the law grants a right of withdrawal for distance contracts, you may cancel within 14 days of receiving the goods without giving a reason, unless an exception applies (for example, sealed goods opened for health protection reasons where applicable).

3. Condition of returned goods

Returned items must be in original packaging when reasonably possible, with seals intact if the product is sold sealed. We may refuse a refund if the product shows excessive use or damage not caused in transit.

4. How to start a return

Contact us using the identifiers listed in the site footer and include your order number, purchase date, and reason for the return. We will confirm the return address and any label requirements.

5. Shipping costs

Unless local law requires otherwise, you are responsible for return shipping costs when you change your mind. We refund standard outbound delivery costs only where the law mandates it or when we shipped an incorrect item.

6. Refunds

After we receive and inspect the return, we will process refunds to the original payment method within a reasonable period, typically within 14 business days of receiving the goods. Banking times may add delay.

7. Damaged or incorrect shipments

If your order arrives damaged or differs from what you purchased, notify us promptly with photos where helpful. We will arrange a replacement or refund according to applicable law and the Terms of Use.

8. Non-returnable situations

We cannot accept returns that violate health or safety rules, or where products are mixed inseparably with other goods. Custom or clearly personalized items may also be excluded where permitted by law.

9. Geographic shipping, duties, and product rules

We ship from or through carriers that service the address you provide. Delivery outside the United States may be unavailable or may require additional documentation. Import duties, taxes, and local rules for dietary supplements are your responsibility unless mandatory law places them on us.

If a shipment cannot be delivered because of customs or local product rules, our team will explain available options (for example return to sender or destruction) according to the Return Policy and applicable law.

10. Contact details

Seller: Shelroxxdhun
Address: 2001 14th St NW, Washington, DC 20009, United States
Contact references: see footer email identifiers on this website.